Experience Edge Empowering Global CX
Transformation

Revolutionize customer experiences with innovative training, consultancy, and technology
solutions tailored to your success

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What we do?
1
CX Training Programs
Leadership in
CX
Employee Engagement
Journey Design & Innovation
2
CX Consultancy
CX Strategy Development
CX Metrics & Performance
CX Governance & Operating Models
Customer Journey Mapping & Improvement
Contact Center Optimization
Complaints Management Excellence
CX Financial ROI & Business Impact
3
Technology Solutions
CX Platform Selection & Implementation
CRM Optimization & Automatio
AI-Powered CX Analytics
Digital Experience Integration
Conversational Chatbots Implementation
4
Custom Solutions
Industry-Specific CX Frameworks
Bespoke Customer Research & Insights
CX Transformation Programs

Impact Metrics

32%
Reduce customers
churn rate by up to
32%
28
Achieved a 28-point
NPS growth over three years,
resulting in revenue
increase of 4.4%
and net profit of 14%.
10+
Countries served
We are active globally
90%
of customers feeling
highly valued or valued.
25%
Reduced the top 5 main
categories of complaints
by 15% to 25%

Client Success Stories

Award
2012
Excellence

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2016
Sensation

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Globe
2019
Mastery

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About Us

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01
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Vision:

To lead a global transformation in customer experience, enabling businesses to connect, engage, and thrive in a customer-first world

Mission

Equipping businesses across industries with tools, insights, and strategies to create exceptional experiences

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03
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Core Values:

Customer-Centricity, Innovation, Collaboration, Integrity, Excellence

Why Choose Us?

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Global Reach

Proven impact across industries and geographies.

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Innovative Solutions:

Cutting-edge tools and strategies.

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Proven Success:

Quantifiable results for clients.

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Collaborative Network:

Partnerships with leading technology firms.

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Resources

Consumer banking

The Consumer Banking Report 2024 provides a deep dive into the evolving landscape of retail banking, emphasizing trust, transparency, and customer-centric innovation...

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Accenture global Banking

The Accenture Global Banking Consumer Study 2023 highlights a critical shift in consumer expectations, revealing that...

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Consumer Intelligence Series

The PwC Consumer Intelligence Series on Customer Experience reveals a stark reality: while businesses invest in cutting-edge technology, they often neglect what truly matters to customers...

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World Retail Banking

The World Retail Banking Report 2024, published by Capgemini, highlights a transformative era for retail banking, shaped by macroeconomic uncertainty, rising customer expectations, and AI-driven...

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Austria
47.5162
14.5501
Norway
60.4720
8.4689
Belgium
50.5039
4.4699
Switzerland
46.8182
8.2275
Netherlands
52.1326
5.2913
New York, United States
40.7128
-74.0060
France
46.6034
1.8883
Abu Dhabi, United Arab Emirates
24.4539
54.3773
United Kingdom
55.3781
3.4360
Riyadh
24
46
Dubai
25
55
Bucharest
44
26

Our activity

Partners

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