Experience Edge Empowering Global CX
Transformation

Driving Customer Loyalty and Business Growth.Faster.Smarter.
With full ownership, more than any traditional consultancy.

Built for Companies Built for the Future Built for Impact

Why leading companies choose

experience edge :

_{Specialists in customer experience and business growth}

_{Deep understanding of GCC and emerging markets}

_{CX that links directly to revenue, retention & loyalty}

_{Action-driven
we deliver, not just advise}

_{Proven track record across multiple sectors}

CX Strategy & Governance

Turn customer experience into a strategic growth driver.

Journey Design & Execution

Design experiences that create loyalty and advocacy — across digital and human touchpoints.

CX Metrics & Financial ROI

Prove and scale the value of CX — with the right KPIs, dashboards, and financial impact.

Technology & AI Integration

Leverage technology and AI to accelerate CX improvements — with a focus on business outcomes.

Training & Leadership Enablement

Build CX leadership capabilities — from boardroom to front line.

Impact Metrics

32%
Reduced customers
churn rate

90%
of customers feeling
highly valued or valued
‍

28
point
NPS growth over three years

10+
Countries served. We are active globally

25%
Reduced complaints
of the top 5 categories

30-50%
Improved digital adoption

12-20%
Increased cross-sell & upsell revenue

100+
Transformed CX governance in major organizations

Client Success Stories

2012

Excellence

Lorem ipsum dolor sit amet consectetur. Scelerisque cursus eget aliquet vel elit. Suspendisse odio augue ultrices sed adipiscing.

2016

Sensation

Lorem ipsum dolor sit amet consectetur. Scelerisque cursus eget aliquet vel elit. Suspendisse odio augue ultrices sed adipiscing.

2019

Mastery

Lorem ipsum dolor sit amet consectetur. Scelerisque cursus eget aliquet vel elit. Suspendisse odio augue ultrices sed adipiscing.

About Us

Vision:

To lead a global transformation in customer experience, enabling businesses to connect, engage, and thrive in a customer-first world

Mission

Equipping businesses across industries with tools, insights, and strategies to create exceptional experiences

Core Values:

Customer-Centricity, Innovation, Collaboration, Integrity, Excellence

Why Choose Us?

Global Reach

Proven impact across industries and geographies.

Innovative Solutions:

Cutting-edge tools and strategies.
‍

Proven Success:

Quantifiable results for clients.
‍

Collaborative Network:

Partnerships with leading technology firms.

Resources

cx customer exp training cx training cx consulting cx transformation custom experience transformation cx management cx in banking customer centric culture

Consumer banking

The Consumer Banking Report 2024 provides a deep dive into the evolving landscape of retail banking, emphasizing trust, transparency, and customer-centric innovation...

Accenture global Banking

The Accenture Global Banking Consumer Study 2023 highlights a critical shift in consumer expectations, revealing that...

Consumer Intelligence Series

The PwC Consumer Intelligence Series on Customer Experience reveals a stark reality: while businesses invest in cutting-edge technology, they often neglect what truly matters to customers...

World Retail Banking

The World Retail Banking Report 2024, published by Capgemini, highlights a transformative era for retail banking, shaped by macroeconomic uncertainty, rising customer expectations, and AI-driven...

Check out more resources

Partners

Experience Edge Empowering Global CX
Transformation

Built for Companies Built for the Future Built for Impact

Why leading companies choose

experience edge :

_{Specialists in customer experience and business growth}

_{Deep understanding of GCC and emerging markets}

_{CX that links directly to revenue, retention & loyalty}

_{Action-driven
we deliver, not just advise}

_{Proven track record across multiple sectors}

Impact Metrics

Client Success Stories

About Us

Why Choose Us?

Resources

Our activity

Partners

Experience Edge Empowering Global CX Transformation

Built for Companies Built for the Future Built for Impact

Why leading companies choose

experience edge :

Specialists in customer experience and business growth

Deep understanding of GCC and emerging markets

CX that links directly to revenue, retention & loyalty

Action-driven we deliver, not just advise

Proven track record across multiple sectors

Impact Metrics

Client Success Stories

About Us

Why Choose Us?

Resources

Our activity

Partners

Subscribe to our weekly email newsletter!

Experience Edge Empowering Global CX
Transformation

_{Specialists in customer experience and business growth}

_{Deep understanding of GCC and emerging markets}

_{CX that links directly to revenue, retention & loyalty}

_{Action-driven
we deliver, not just advise}

_{Proven track record across multiple sectors}