Leadership
Senior peopleon every engagement
The consultants who design your programme are the ones who run it. No handover to a junior delivery pod, no learning on your budget.
Codin Caragea, CEO. CX Conference Bucharest 2024.
Codin Caragea
Dubai, United Arab Emirates
A visionary leader with over 20 years of banking experience, including 12 years in the GCC, where he has spearheaded some of the region’s most ambitious innovation and customer experience transformations.
Former Head of Customer Experience & Innovation at Riyad Bank, Chief Customer Experience at Alinma Bank in Saudi Arabia and Chief Customer Experience at Bank Muscat in Oman. He has designed and implemented innovation frameworks, governance models and customer labs that directly influenced revenue growth, digital adoption and customer trust.
Today he partners with governments, banks and corporates to embed innovation at scale, align transformation agendas with GCC national visions, and equip leadership teams with actionable strategies for the future of finance.
Strategy & governance
Senior consultants with central bank, retail banking and public sector experience, used to operating at board level.
Journey & service design
Designers and researchers who turn customer insight into working prototypes and shippable service blueprints.
Data, AI & measurement
Analysts and technologists who connect experience metrics to financial outcomes your CFO recognises.
Partner network
Technology partners and CX institutes brought in for specialist depth, only where they add measurable value.
Where we operate
On the ground across the GCC, Europe and the United States
Let’s talk
Bring a senior team to your next CX decision
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Customer-Centricity, Innovation, Collaboration, Integrity, Excellence. Headquartered in Dubai, delivering across the GCC and emerging markets.
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